Home
Home

Make your business recession proof! Reduce operational cost with our AI powered business automation solutions.

Learn more

Enable and Accelerate Digital Transformation
with AI–Generated Applications

Digitize, Simplify, Automate your Business Processes

with Eccentex’ AI–Powered Low-Code Platform

Eccentex 30 sec Intro Video
HAC Solutions Infographics
CCaaS Integration Demo

HyperAutomation Cloud

AI Enabled End-to-End Process Automation for All Size Businesses

Learn more about HAC
Service CRM

ENGAGEMENT AUTOMATION

Omnichannel CCaaS and Intelligent Customer Service Management
ServiceJourney

FRONT OFFICE AUTOMATION

Customer Service Management and Advanced Email HelpDesk
Dynamic Case Management

BACKOFFICE AUTOMATION

Dynamic Case Management and Operational CRM / BPM Integration
Schedule a Demo

HyperAutomation Cloud platform Capabilities

Building Blocks of End-to-End Digital Transformation

Customer Service Engagements

Operational CRM with C360

Dynamic Case Management

Smart Knowledge Base

Document Workflows

Business Intelligence

Platform Services & Development Tools

Development Tools

Use No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform

Integration Services

Connect your customers omnichannel journey across the entire CX Ecosystem with out-of-box adaptors

AI / GenAI Services

Leverage the joint power of cross-platform AI services to better engage your customers and employees

Vertical Accelerators

Start from an 80% reusable vertical template to develop your business applications 10x faster

Download Brochure

HyperAutomation Cloud Application Studio

Build Powerful Business Applications in Record Speed

MASTER DATA MANAGER

PROCEDURE BUILDER

FORM BUILDER

PAGE BUILDER

RULES MANAGER

RESPONSE ASSIST

KNOWLEDGE BUILDER

INTEGRATION BUILDER

EMAIL TEMPLATE BUILDER

DASHBOARD BUILDER

LANGUAGE MODEL BUILDER

NO-CODE SOLUTION INVENTOR

Learn more

Proven Customer Success Across Industries

By implementing HyeperAutomation Cloud, our customers typically acheiving …

%

Shorter Time to ROI

%

Faster Case Resolution

%

Drop in Complaints

%

Reduction in Manual Work

“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“

Case Study

"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."

Case Study

"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”

Case Study

HyperAutomation Cloud for Industries

Tailored Solutions for Vertical Use Cases

GOVERNMENT & PUBLIC SECTOR

State and Local Governments, Non-profit Organizations and Education

INSURANCE & PENSION FUNDS

Property & Casualty Insurance, Life & Annuity Insurance, Health Insurance

FINANCIAL SERVICES

Retail Banking, Whealth Management and Financial Institutions

TECHNOLOGY & TELECOM

Telecommunication, Cable, Satellite, Media, Manufacturing, Service Providers

RETAIL, TRAVEL & HOSPITALITY

Consumer Services, Fast Moving Consumer Goods, Wholesale

ENERGY & UTILITIES

Electricity, Oil, Gas, Water, Waste Management & Environmental Services
Contact Sales

HyperAutomation Cloud Accelerators

Ready to Use Pre-packaged Business Applications

GENESYS CCaaS ADAPTER

Seamless Integration with Genesys CX

ADVANCED EMAIL AUTOMATION

Enhance & Automate Email Handling

SERVICE CRM

Enable Configurable 360 Customer View

SMART KNOWLEDGE BASE

Orchestrate Knowledge on Enterprise Level

DOCUMENT WORKFLOWS

Prepackaged Customer Service Applications

BUSINESS INTELLIGENCE

Monitor, Track and Manage your Business KPIs

CAPITAL PROJECTS

Manage people, processes and documents.

NETWORK CHANGES & REPAIRS

Manage customer cases, products & assets.

LAND USE PERMITS

Acquire & maintain permits, ensure compliance.

CUSTOMER SERVICE MANAGEMENT

Offer omnichannel personalized services.

TECHNICAL SERVICE MANAGEMENT

Track repairs, update documentation & GIS.

INCIDENT MANAGEMENT

Solve problems, investigate & approve changes.

LITIGATION MANAGEMENT

Streamline processes across all parties.

OMNICHANNEL CITIZEN SERVICES

Resolve constituents’ problems on any channel.

TAX & APPRAISAL APPEALS

Digitize & simplify taxation processes.

COMPLAINTS & DISPUTE RESOLUTION

Triage & assign complaints to the right resource.

WORKERS COMPENSATION CLAIMS

Connect the plaintiff, employer & agencies.

INVESTIGATIVE CASE MANAGEMENT

Ensure accountability & increase effectiveness.

PERSONALIZED POLICY SALES

Market and sale personalized offers.

FRAUD INVESTIGATIONS

Enabling investigators to assess all details.

MEMBER SUPPORT SERVICES

Provide branded services across all channels.

COMPLAINTS RESOLUTION

Diligently remediate a bad experiences.

ACCELERATED UNDERWRITING

Complete tracking of decision making processes.

PENSION FUND MANAGEMENT

End to end member and account management.

RETAIL BANKING SALES

Offer personal banking & financial services.

FRAUD MANAGEMENT

Open and resolve fraud cases consistently.

CUSTOMER SUPPORT

Manage proactive, personalized support.

COMPLAINT RESOLUTION

Resolve complaints quickly. Prevent escalations.

ACCOUNT OPENING

Onboard new customers quickly & effortlessly.

WEALTH MANAGEMENT CASES

Manage high-value customer offers and cases.

PERSONALIZED INSIDE SALES

Help sales have meaningful conversations.

WARRANTY CLAIM MANAGEMENT

Validate coverage, submit claims, track recovery.

CONSUMERS SUPPORT

Personalize support and predict needs.

COMPLAINTS RESOLUTION

Diligently remediate bad experiences.

RETURN & REFUND PROCESSING

Define eligibility and streamline approvals.

CUSTOMER LOYALTY MANAGEMENT

Manage customer statuses & satisfaction.

SUBSCRIBER ACQUISITION

Convert prospects to new subscribers.

FRAUD CASE MANAGEMENT

Administrate & resolve fraudulent cases.

TECHNICAL SUPPORT

Demonstrate service excellence all times.

COMPLAINT MANAGEMENT

Create & assign complaint cases to experts.

ACCOUNT ADMINISTRATION

Onboard new subscribers effortlessly.

BACK-OFFICE TASK MANAGEMENT

Manage all IMACD processes effortlessly.
Schedule a Live Demo

Eccentex HyperAutomation Cloud Platform Features

CONNECTED EXPERIENCES

Out of Box System Integration Connectors Across the CX Ecosystem

FEDERATED AI SERVICES

Connected AI Capabilities to Leverage the Joint Power of World Leading AI Technologies

OMNICHANNEL CCAAS INTEGRATION

Native Connectivity to Leading CCaaS Platforms to Support Customer and Employee Engagements
Show more

A Visionary Leader on a Hypergrowth Trajectory

“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex

Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023

International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023

A Visionary Leader on a Hypergrowth Trajectory

“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex

Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023

International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023

Latest News & Blogs

Ready for the Next Step?

Read a Case Study

Start a Free Trial

Contact Eccentex Sales